Privacy Policy

Overview

Live Patrol Inc. (“Live Patrol” or “LP”) recognizes that your privacy is important. This privacy policy describes the information we collect, how we collect it, and how we use and share it in connection with LP’s websites, product and service offerings, and from your Internet-connected devices. The policy also describes LP’s information processing activities on behalf of third parties and your choices regarding use, access, and correction of how LP shares your information.

Information Collection

LP collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. LP also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by LP. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by LP for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the LP Web site.

LP also collects information (some of which may be personal information identifiable to an individual based on the monitoring services provided for our clients. This data may include video footage or camera pictures in premises monitored by LP.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through LP public message boards, this information may be collected and used by others. Note: LP does not read any of your private online communications.

LP encourages you to review the privacy statements of Web sites you choose to link to from LP so that you can understand how those Web sites collect, use and share your information. LP is not responsible for the privacy statements or other content on Web sites outside of the LP and LP family of Web sites.

When you use our website(s), service(s), and your device(s) you may be asked to provide personal information such as:

  • Name and/or business name
  • Home address and/or business address
  • Email address
  • Credit, debit, or other payment account number and related information
  • Date of birth or other identifying personal characteristics
  • Social Security Number
  • Emergency contact list information about others
  • Personal identification code

Product Specific Information Collection:

Certain device(s) or service(s) may collect additional information such as:

  • Audio, video, and still-image recordings from your monitoring device(s)
  • Geolocation and GPS information including physical location of your device(s) by using satellite, cell phone tower, or Wi-Fi signals
  • Motion detection, accelerometer activity, and climate conditions surrounding your device(s)
  • Monitoring event information such as arming and disarming your device(s)
  • Internet protocol (IP) addresses, internet service provider (ISP), date/time stamp, and/or other event data which is automatically collected and stored in log files

Use of your Personal Information

LP collects and uses your personal information to operate the LP Web site and deliver the services you have requested. LP also uses your personally identifiable information to inform you of other products or services available from LP and its affiliates. LP may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

LP does not sell, rent or lease its customer lists to third parties. LP may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, LP may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to LP, and they are required to maintain the confidentiality of your information.

LP does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

LP keeps track of the Web sites and pages our customers visit within LP, in order to determine what LP services are the most popular. This data is used to deliver customized content and advertising within LP to customers whose behavior indicates that they are interested in a particular subject area.

LP Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on LP or the site; (b) protect and defend the rights or property of LP; and, (c) act under exigent circumstances to protect the personal safety of users of LP, or the public.

How LP Collects Information: 

Your personal and non-personal information is collected in various ways in connection with our website(s), service(s), and your device(s):

In many cases you give information directly to us. For example, you may be required to provide us personal information when:

  • Registering for the service(s) or an account with us
  • Activating your device(s)
  • Signing up for special offers from LP and selected third parties
  • Submitting a paper form or transmitting information to us online or via telephone
  • Submitting your credit card or other payment information
  • Receiving our service(s) including talking with sales representatives, service technicians, and customer service and monitoring centers (some of which may be recorded to ensure service(s) quality and to maintain an accurate record of our communications with you)
  • Visiting and interacting with our website(s).

We may also collect your information using cookies or similar technologies to analyze trends, administer our websites, track users’ movements around our websites, and to gather demographic information about our users as a whole, for example:
Mobile Application:
We may collect information such as registration and activation information from our mobile application(s) associated with our service(s) and your device(s).

Device Data:
We may collect various types of data and event information from your device(s) by using cameras, microphones, GPS, or other monitoring sensors.

Cookies:
We may receive and store certain information about your browsing preferences by using LP and third-party cookies. Cookies are small text files placed on your computer to customize your experience.

Web Beacons:

We may collect information about your browsing activities by using web beacons. Web beacons are transparent graphic pixels that are placed on web pages that enable us or a third party to track your actions on our website(s) and deliver interest-based advertisements.

Local Stored Objects:
We may store information about your browsing activities through locally stored objects by using technologies such as “Flash cookies” and HTML5 (“LSOs”). LSOs tack your actions and store information about your preferences and can be used by third party partners to deliver interest-based advertisements.

Social Media Features:
Our website(s) include social media features that may collect your Internet Protocol (IP) address of the page you are visiting and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly by us.

Log Files:
We gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

strong>Mobile:
When you download and use our service(s), we may automatically collect information on the type of device you use, operating system version, and the unique device identifier (or “UDID”). We collect your location-based information as part our service(s) to identify your location for dispatching or sharing with emergency service providers. We will only share this information with third party services for the sole purpose of providing you our service(s). You may opt-out of location-based services at any time by editing the setting at the device level. We also use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

We may combine the above information with other information we collect or receive from other sources, such as public databases, joint marketing partners, social media platforms, and other third parties including, but not limited to, credit reporting bureaus. We use the information collected from third party sources to determine the suitability of extending credit and for marketing purposes.

Information Use and Sharing

How LP Uses Your Information:

We may use the personal and non-personal information you provide us for our business purposes, including:

  • Setting up your service(s) including establishing your LP account and profile
  • Providing your service(s) including responding to alarm and security events
  • Reviewing recorded data that is necessary to verify any claims by persons on-site or adjacent to client premises
  • Processing payments for your service(s)
  • Contacting you regarding your service(s) and responding to your inquiries and comments
  • Enhancing, improving, or modifying our website(s) and service(s)
  • Developing new products and services
  • Obtaining demographic information, traffic flows, pedestrian flows based on information received from monitoring devices for the sole purpose of our business or marketing activities, provided that no information regarding any identifiable individuals will be shared with any third party, other than as provided herein
  • Conducting data analysis, including fraud monitoring and prevention
  • Providing marketing and promotional materials
  • Customer retention, feedback, and reactivation programs
  • Engaging in lead generation activities

If you submit any information to us relating to another person, you represent that you have the authority to do so and to permit us to use the information in accordance with this policy. We will only use that information for the specific reason for which it was provided to us.

How LP Shares Your Information:

We share your information in the following ways:

Third Party Providers:
We do not sell your information to third parties for their own marketing purposes. We may share your information with partners and service providers (including LP authorized subcontractors) to provide some of our service(s) and to complete our business purposes as described above. Before we share personal information, we enter into written agreements with the business partners which contain data protection terms that safeguard your data. These companies may use your personal information only as necessary to provide these services to us, except as otherwise authorized by you for another purpose. We will also enable you to revoke any such authorization in a manner equivalent to that by which you provided it or by otherwise contacting us as provided below, if you no longer want us to share your personal information for such purpose.

Emergency Services:
To provide our service(s), we will share your information with persons designated in your contact list and third-party emergency service providers such as police departments, fire departments, and emergency medical services.

Legal Authorities:
We may also disclose your information for legal reasons including to comply with a subpoena or court order or similar legal process, to cooperate with law enforcement, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Transfer in the Event of Sale or Change of Control:
We may transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock, including in connection with any bankruptcy or similar proceedings.

Cross-Border Transfer:
Unless we have your specific written consent or acknowledgement, we store all data electronically or in hard copy only in Canada. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. Such information is subject to the laws of the country in which it is transferred, stored, or accessed.

Note: Our website(s) and service(s) may include links to third-party websites and use third party services. If you submit personal information to any third-party websites or service providers, your information is governed by their privacy policies. This policy does not address the privacy practices of any third-party websites or service providers.

How LP Obtains Consent:
Each time you provide any personal information to us through our Site(s), using our Service(s), or through your Device(s), you consent to the collection, use, and disclosure/sharing such information according to this Policy. Where required, consent for the collection, use, and disclosure/sharing of your information may be obtained either expressly or implied.

Your express consent may be given in writing, verbally or electronically. Your implied consent may be given through an action you have taken, such as supplying your personal information for a specified purpose. If you do not notify us, we will consider you to have consented to our continued use and disclosure/sharing of your personal information.

Revoking consent to collection, use and/or disclose/share your information for certain purposes may affect our ability to provide you with Service(s). You may contact us using the information below.

Use of Cookie

The LP Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize LP pages, or register with LP site or services, a cookie helps LP to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same LP Web site, the information you previously provided can be retrieved, so you can easily use the LP features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the LP services or Web sites you visit.

Security of your Personal Information

LP secures your personal information from unauthorized access, use or disclosure. LP secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

How LP Processes Information on Behalf of our Clients:

We may process information collected through our service(s) on behalf of our clients, such processing and use shall be limited to the purpose of providing the services for which clients have engaged LP.

LP collects information under the direction of its clients, and may not have a direct relationship with the individuals whose personal data it processes. If you are a person who believes your personal information has been inappropriately collected and do not wish the continued collection of such data, you should contact the relevant client that uses our service. We may transfer personal information to companies that help us provide our services. Transfers to subsequent third parties are covered by the service agreements with our clients.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to LP’s applicable client. If requested to remove data we will respond within a reasonable timeframe.

We will retain personal data we process on behalf of our clients for as long as needed to provide services to our client. LP will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Collection from Minors

What Information LP Collects from Children:

In General:
LP’s website(s) and services(s) are intended for adult clients and we do not knowingly collect personal information from individuals that are less than 13 years old

Product specific:
Certain LP products and services may result in the collection of personal information from individuals that are less than 13 years of age as a result of the services we provide to our clients. This collection often arises from our monitoring activities on behalf of clients and such collected data is only used for the purposes set out in this Privacy Policy.

How LP Protects Your Information:

We limit access to your personal information and seek to use reasonable organizational, technical and administrative measures to protect your information. Unfortunately, no information transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the information below.

How You Update and Access Your Information:

You have the right to amend or update inaccurate or incomplete personal information, request deletion of your personal information, or request that we no longer use it. You are responsible for ensuring the information you provide when using our website(s), registering for our service(s), and registering/activating your device(s) is accurate. To access, review or update your information for accuracy, please login to your LP account or contact us using the information below. Upon request we will provide you with information about whether we hold any of your personal information.

How LP Retains Your Information:

We will retain your personal information for as long as a client account is active or for the period necessary to fulfill the purposes outlined in this policy and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to this Privacy Policy:

LP will occasionally update this Privacy Policy to reflect company and customer feedback. LP encourages you to periodically review this Policy to be informed of how LP is protecting your information.

How LP Notifies You of Policy Changes:

We may update this policy to reflect changes to our information practices. If we make material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this policy for the latest information on our privacy practices.

LP welcomes your comments regarding this Privacy Policy. If you believe that LP has not adhered to this Privacy Policy, please contact the Chief Privacy Officer of LP, Marco Cardoso at:

Live Patrol
2645 Skymark Ave, Suite 205
Mississauga, ON  L4W 4H2

Phone: 416-477-3350
Email: marco@livepatrol.com